Frequently Asked Questions

Customer Services

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us through various channels, including email, phone, and live chat. Our contact information is available on the ” Top Bar /Contact Us” page of our website, where you will find our email address, phone number, and live chat option.

We strive to provide excellent customer service and support at your convenience. Our customer service team is available during regular business hours, from Monday to Friday. Please refer to our website’s “Contact Us” page for specific hours and time zones.

We’re not offering international shipping at the moment.


We offer various shipping options, including standard shipping, express shipping and next day shipping. The available options may vary based on your location and the items in your cart.

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

The estimated delivery time depends on the shipping method selected, your location and nature of items.  Standard shipping typically takes 2 to 5 business days, while express shipping delivers within 2 business days. Next day shipping delivers next day if order placed before 2pm cut off time.

If your package is experiencing a delay or has not arrived within the estimated delivery timeframe, please first track your order using the provided tracking number. If you need further assistance, contact our customer support, and we will be happy to help resolve the issue and provide necessary updates.

Remember, our shipping policy is designed to ensure a smooth and efficient delivery process. If you have any additional questions or concerns regarding shipping, feel free to reach out to our customer support team for prompt assistance.

Free Shipping

Yes, we provide free shipping on all eligible orders.

To avail of free shipping, your order must meet the minimum purchase threshold specified on our website.

You will also see the free shipping option at checkout page if you qualified for free shipping.


We offer various payment methods to suit your preferences. You can pay using PayPal, Pay Later, which allows deferred payments and additionally, we accept all major credit and debit cards for your convenience.

Rest assured, our website ensures the highest level of security for all payment options. Stripe and PayPal utilize robust encryption and fraud protection systems, while credit and debit card transactions are securely processed through these two reputable payment gateways.

Yes, absolutely! With Pay Later, you can make purchases now and pay for them at a later date, providing you with more flexibility and financial control.

Pay Later service is provided by PayPal and eligibilty terms and conditions are applied to this option.

We do not charge any extra fees for using PayPal, and credit and debit cards. However, for Pay Later services, there might be some applicable fees from PayPal, which will be clearly communicated during the checkout process.

Your bank or card provider may charge you extra fee for using foreign cards in the United Kingdom. 

Yes, you can still request a refund for purchases made through Pay Later. Please contact our customer support team for assistance, and they will guide you through the refund process.

You may not cancel your order after dispatch if it contains products which are of perishable nature such as raw food items.

You can cancel your order before order processing and dispatch.

If you cancel your order before dispatch, you generally won’t incur any charges. However, if the cancellation request is made after the allowed period or the order has already been shipped, you may be subject to a cancellation fee.

To cancel your order, log in to your account, go to the order history section, and find the specific order you wish to cancel. Click on the “Cancel Order” button and follow the prompts to complete the cancellation process.

If the “Cancel Order” button is not visible, it means your order has already been processed and cannot be canceled online. In such cases, please reach out to our customer support immediately for further assistance.

Yes, you can cancel specific items from your order if they have not been processed for shipment. During the cancellation process, you will have the option to choose which items you want to cancel.

If you receive a damaged or incorrect item, please contact our customer support immediately. We will resolve the issue and provide you with appropriate options, including order cancellation if necessary.

If your cancellation request is approved and falls within the eligible period, you will receive a full refund to the original payment method used during the order placement. Please allow 3/5 business days for the refund to reflect in your account.

Our return policy allows you to return eligible items within a 30 days period from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please refer to our “Returns & Refunds” page for more detailed information on our return policy and any specific requirements for different product categories.

To initiate a return, please follow the instructions provided on our website’s “Returns & Refunds” page or contact our customer support team. We will guide you through the return process, provide you with a return authorization number (if applicable), and inform you about the return shipping instructions.

Yes, there is a time limit for returns. The specific return window may vary depending on the product category. Typically, we accept returns within 30 days from the date of purchase. However, certain products may have shorter or longer return periods. 

Return shipping fees may apply, depending on the reason for the return and your location. If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is due to a change of mind or non-defective reasons, the return shipping fees will be the responsibility of the customer. 

Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. After the inspection, we will process your return and issue a refund or store credit, depending on your preference and eligibility. The processing time may vary but is typically completed within 5 to 10 business days.

Refunds for eligible returns will be processed using the original payment method used during the purchase. If the payment was made by credit card, the refund will be credited back to the same card. If the payment was made through other methods, such as PayPal, we will arrange the refund accordingly.

Unfortunately, personalized or custom-made items are not eligible for return unless they are defective or damaged upon receipt. We take extra care to ensure the accuracy and quality of personalized products, but if you encounter any issues, please contact us for assistance.

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